Refund policy

Last updated: August 2026

At Keepio, we carefully check our products before they are shipped to ensure they reach you in good condition.

Damaged or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 24 hours of receiving your order.

Please send us:

• Your order number
• Clear photos or a video showing the issue
• Photos of the packaging if it was damaged during delivery

After reviewing the issue, we may offer a replacement or another suitable solution.

Change of Mind

Because our products are carefully prepared for each order, returns or exchanges due to change of mind, incorrect size selection, or simply no longer wanting the product are not accepted unless otherwise agreed by Keepio.

Customized Orders

Customized products cannot be returned or exchanged unless they arrive damaged or there is an error on our part.

Refunds

If a refund is approved, the refund method and processing time will depend on the original payment method and the circumstances of the order.

Keepio reserves the right to refuse a refund or replacement when the reported issue does not meet the conditions above.